CUSTOMER CARE & OPERATIONAL PROTOCOL

Effective Date: May 2026

SYSTEM STANDARDS

The Body Audit System operates on cold data, absolute precision, and zero friction. If a technical bottleneck occurs, such as a secure portal access failure, gateway breakdown, or Tier 3 scheduling error, we are committed to identifying and rectifying the issue immediately.

FORMAL COMPLAINT INPUT PROTOCOL

To initiate a formal review of a billing dispute, access breakdown, or service issue, you must submit an official support ticket to our centralised queue: support@thebodyauditbook.com.

To be logged as valid, your complaint must include the following precise data points:

Full name and order transaction ID (found on your Stripe billing receipt).
The account email eddress registered to the secure member portal.
The specific membership tier involved (Tier 1, Tier 2, or Tier 3).
A clear, analytical description of the Issue along with screenshots of any error screens or technical failures.

INTERNAL RESOLUTION & INVESTIGATION TIMELINE

Logging: Upon submission, your complaint will instantly clear our communication gateway and be logged into our sequence queue.
Investigation Phase: Our administrative desk will cross-reference your ticket against server logs, Stripe webhook reports, and user activity history.
Resolution Horizon: We enforce a strict internal limit of fourteen (14) business days from the initial timestamp of your validated complaint to thoroughly investigate, process, and deliver a definitive, written resolution.

FUTURE PHYSICAL PLATFORM FUTURE-PROOFING

Note on Third-Party Marketplaces: In the event that The Body Audit System distributes physical print iterations or standalone kindle assets through external logistics networks (such as Amazon or Kindle Direct Publishing), all physical distribution disputes, printing physical damages, or delivery tracking claims will be strictly governed by the returns and complaints protocol of that specific merchant platform (e.g., Amazon’s A-to-z Guarantee). The Body Audit internal 14-day protocol applies strictly to assets hosted within our proprietary secure portal.